The Retail Operations Manager will lead the launch and day-to-day operations of our new on-site gift shop, Encore, opening in May 2026. This seasonal role is responsible for creating an engaging retail experience that extends the magic of our performances beyond the stage and into a thoughtfully curated shopping environment.

Working at the intersection of arts, hospitality, and retail, the Retail Operations Manager will oversee merchandise selection, inventory management, volunteer staffing, and sales strategy while ensuring the shop reflects the creativity and spirit of our performing arts campus. This individual will play a key role in developing a retail program that enhances the visitor experience and supports the organization's earned revenue goals.

The ideal candidate is both strategic and hands-on-a leader who enjoys building something new, analyzing sales performance, and creating a welcoming retail space that audiences will want to return to. From sourcing unique merchandise to leading volunteer staff and optimizing operations, the Retail Operations Manager will help transform our gift shop into a vibrant extension of our artistic community.

Primary Responsibilities:

• Develops short and long-range retail business plans, including measurable benchmarks for financial sales and inventory management
• Sets specific policies, standards, and procedures consistent with the Mann’s mission, vision, and strategic plan
• Recruits, trains, schedules, and manages seasonal volunteers 
• Works closely with the Vice President of People Operations and Chief Operating Officer on the sourcing, branding, and merchandising of new products; includes attending trade and product shows 
• Develops and implements criteria and standards for customer service. Monitor outcomes on an ongoing basis 
• Works closely with the Vice President of People Operations to market the Mann’s retail identity and product
• Develops and manages operating income and expense budgets based on historical financial, projected attendance, and concert selection 
• Oversees data entry for each day’s sales in Shopify and prepares transaction closing reports for finance 
• Prepares month-end reports for the Mann’s Finance Department 
• Oversees stock deliveries and warehouse operations. 
• Reviews monthly financial reports with the Vice President of People Operations and Chief Operating Officer
• Reconciles monthly sales tax for state filing 
• Prepare all year-end reporting for budget reconciliation 
• Coordinates with Finance and conducts physical inventory at the end of the season (fiscal year end) and reconciles to the General Ledger Inventory account 
• Identify UBIT retail inventory and prepare annual UBIT sales report for IRS Form 990T 
• Manage and maximize the e-commerce site and online catalog on a year-long basis. 

Knowledge, Skills, and Abilities:

• Must be customer-focused and friendly 
• Must be well-versed in point-of-sales systems and willing to learn Shopify
• Must know PowerPoint, Excel, and understand databases. 
• Must understand merchandising and how to keep a retail space fresh, welcoming and exciting 

Education and Experience:

• Four-year college degree or equivalent work experience required, with emphasis on retail management, customer relationship management, marketing or business
• At least four years’ experience in a retail environment is preferred.
• Must have at least two years of management experience
• Previous experience with a not-for-profit cultural institution and volunteers preferred

Work Environment:

• Must be able to work collaboratively as a key member in a close, creative team of volunteers and professionals,
• Embrace and actively support the Mann’s culture of integrity, professionalism, collaboration, mutual respect, and customer focus 
• Must be able to work in a fast-paced and intense customer-focused environment 
• This is a part-time, seasonal position that will have intensive work periods requiring working on nights and weekends. 
• Indoor/outdoor work environment, with varying temperatures depending on the weather 
• Physical demands include walking/pulling/pushing up to 75 pounds of force on a cart, lifting boxes to 50 pounds, while putting away stock or merchandise overhead, at/or below the waist

This job description is not intended to be exhaustive; the duties and responsibilities may therefore vary according to the changing needs of the business.
 

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The Security Manager leads the planning, coordination, and execution of security operations across the Highmark Mann Center campus, ensuring a safe, welcoming, and well-managed environment for audiences, artists, staff, and partners.

This role oversees day-to-day campus and event security operations, supervising security personnel, managing security systems and protocols, and coordinating closely with internal teams to support the smooth and secure delivery of performances and public events. The Security Manager plays a critical leadership role in maintaining a safe venue environment while contributing to the exceptional guest experience that defines Highmark Mann.

The position is responsible for managing security staff during both routine campus operations and large-scale live events, (up to 12,500 guests), administering access control and security technologies, maintaining emergency response procedures and incident documentation, and continuously strengthening the organization’s safety practices.

Working in close collaboration with Event Operations, Facilities, and Guest Services, the Security Manager ensures that security planning and execution align with operational needs while upholding Highmark Mann's commitment to safety, professionalism, and hospitality.

This position reports to the Vice President & General Manager.

Primary Responsibilities:

• Security Personnel Management
  • Leads the hiring, scheduling, training, and performance management of seasonal campus security personnel.
  • Supports the recruitment and onboarding of seasonal event security personnel.
• Event Security Operations
  • Maintains an on-site presence during campus events to oversee security operations and ensure the security program meets established safety objectives and operational expectations.
  • With event operations staff, oversees the deployment and staffing of event security personnel and contracted law enforcement during concerts, festivals, and public programs based on event size, risk profile, and operational requirements.
  • Serve as the primary on-site point of contact for all contracted law enforcement personnel during events.
• Security Systems and Access Control
  • Serves as operational administrator for security systems including CCTV systems, access control systems, key control programs, and drone detection systems.
  • Coordinates maintenance, repairs, and vendor support for security systems as needed.
  • Ensures security systems are functioning properly during events and routine operations.
  • Maintains inventory of security equipment, including magnetometers, screening equipment, and related security supplies and accessories.
  • With the Front of House Operations Manager, oversees the campus security credential program.

Other Responsibilities:

• Maintains and updates building and event security operating manuals, logs, and documentation.
• With Law Enforcement Liaison, participates in emergency preparedness planning, capital planning, and operational readiness initiatives.
• Prepares incident documentation and coordinates follow-up actions when necessary.
• Maintains regular office hours during the offseason to support campus security operations and ensures access control standards are maintained.
• The responsibilities of this role may change in accordance with the needs of the business. 

Knowledge, Skills, and Abilities:

• Security Operations & Event Safety
  • Strong knowledge of modern security operations, including venue and campus security, event security planning, and crowd management practices.
  • Understanding of risk assessment, incident prevention strategies, and emergency response procedures in public assembly environments.
  • Familiarity with coordinating security operations for large public events such as concerts, festivals, or community programs.
  • Knowledge of security protocols related to guest screening, magnetometer operations, access control, and perimeter security.
• Leadership & Personnel Management
  • Ability to supervise, train, and evaluate security personnel while maintaining a professional and service-oriented team culture.
  • Experience coordinating seasonal or event-based staff in a fast-paced environment.
  • Strong leadership and decision-making skills, particularly during high-pressure or time-sensitive situations.
  • Ability to communicate expectations clearly and ensure compliance with established security procedures.
• Security Technology & Systems
  • Working knowledge of security technologies, including CCTV systems, access control platforms, alarm systems, and related monitoring tools.
  • Experience administering security systems and coordinating with vendors for maintenance and troubleshooting.
  • Ability to manage equipment inventories and ensure operational readiness of security hardware used during events.
• Collaboration & Communication
  • Strong interpersonal and communication skills with the ability to collaborate effectively across departments, including event operations, facilities, and guest services.
  • Experience serving as a liaison with external partners such as law enforcement, emergency services, and contracted security vendors.
  • Ability to prepare clear incident reports and maintain accurate operational documentation.
• Planning & Operational Readiness
  • Ability to develop, maintain, and implement security procedures, operating manuals, and emergency response plans.
  • Strong organizational skills with the ability to manage multiple operational priorities across both routine campus activity and large-scale events.
  • Sound judgment and the ability to assess risk and respond appropriately in dynamic operational environments.

Qualifications

• 5+ years of experience in security operations, law enforcement, venue security, or related field.
• Prior supervisory or management experience preferred.
• Experience working in live events, performing arts venues, stadiums, or large public facilities strongly preferred.
• Familiarity with security technologies such as CCTV and access control systems
• CPR/AED and First Aid certification (or ability to obtain).

Work Environment
This position operates in a dynamic live-event environment that includes both routine campus operations and large public performances. The Security Manager should be comfortable working outdoors, managing security operations during evening and weekend events, and making real-time decisions in fast-paced operational settings.

During the active performance season, the role maintains an on-site presence during events to oversee security personnel and coordinate with operational teams and law enforcement partners.

During the off-season, the position focuses on planning, documentation, system management, and operational readiness for the upcoming performance season.

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We're hiring the following positions for the 2026 Season:

• Highmark Mann
  • Seasonal Maintenance Mechanic
  • Bathroom Attendant
  • Event Houseman
• SP+
  • Parking Attendant
• Live Nation
  • Security
  • Venue Operations
  • Usher/Ticket Taker
  • Guest Services
  • VIP Host
• Legends
  • Alcohol Compliance Representative
  • Barback/Warehouse Associate
  • Bartender
  • Culinary
  • Food & Beverage Supervisor
  • Food Runner
  • Porter
  • Premium Server
     

JOB FAIR DATES:

• Saturday, March 21 (10AM-4PM)
• Tuesday, March 24 (12PM-6PM)
• Wednesday, April 1 (3PM-9PM)

JOB FAIR LOCATION: 
Highmark Mann Center for the Performing Arts
5201 Parkside Avenue, Philadelphia, PA 19131

Applicants must be 18 years or older.

The Development Intern provides critical support to the Development team, including, but not limited to, donor services, special events, donor relations, membership, and assistance with other fundraising solicitations during Highmark Mann’s summer concert season.

This position is an exciting opportunity for an energetic, outgoing, highly detail-oriented, self-motivated, and organized individual with excellent communication and time management skills. This entry-level position is a fantastic way for a self-starting individual to be immersed in the performing arts.

This person should be comfortable meeting and interacting with various patrons, donors, and staff, and be passionate about the Highmark Mann’s mission to serve our community. The environment is fast-paced and requires handling multiple projects simultaneously under tight deadlines.  

The Development Intern reports directly to the Manager of Development Operations and the Director of Development Events and Strategic Advancement—evening and weekend availability required.

Responsibilities:

• Assists the Development Team in the operations, setup, and breakdown of the Donor Terrace & Garden and other event spaces at summer concerts and Special Events, including Gala, cocktail receptions, board meetings, and dinners.
• Assists in the Donor Terrace and Garden and at special events listed above, with event registration, wayfinding, vendor communications, and guest experience. 
• Assists in creating and preparing items for events and meetings, such as signage, wristbands, and nametags.
• Assists as a point of contact for written and phone inquiries from members and help to arrange membership packets and materials for the season.
• Creates digital assets and basic design projects for the team to use for events or outreach. 
• Maintains proper formatting of member accounts in the donor database. 
• Assists in coordinating volunteer communication for summer concerts. 
• Assists with box seating requests.
• Assists in operations and advancement of the Skyliners young professionals program.
• Assists with research and 50th Campaign/Anniversary projects.
• Take photographs and give support at education events.
• Create picture shot lists for event photographers.
• Assists in facilitating membership communications and Highmark Mann Memories Project.
• The responsibilities of this role may change based on the needs of the business. 

Knowledge, Skills & Abilities: 

• Must be highly detail-oriented, organized, and enjoy working in a fast-paced environment.
• Must demonstrate excellent telephone, writing, verbal, and interpersonal communication skills. 
• Excellent organizational skills and attention to detail.
• Ability to follow instructions, prioritize duties, and multitask under tight deadlines. 
• Proficient in using Microsoft Excel, Word, PowerPoint, and Outlook. 
• Proficient in Photoshop or Canva (Eye for Design).
• Excellent interpersonal, problem-solving, and organizational skills.
• Experience interacting with guests in person and via phone while maintaining a calm, friendly demeanor.
• A self-starter who can work independently and as part of a team.
• Must be able to perform extensive standing and lift up to 20lbs. regularly.
• Reliable transportation to and from the Highmark Mann’s administrative offices and venue.
• Must be able to commit to 32-35 hours per week, work nights, weekends, and irregular hours as driven by operational requirements.
• Undergo a background check.

This internship includes a $1,000 stipend, half of which is paid at the halfway point (on or around July 18th) and the other half upon completion of the internship (on or around September 30th). To trigger the stipend payment, successful candidates must meet the time commitment criteria:

• Time commitment for the internship is 32 to 35 hours per week.
• May 1st through September 30th 
• Start and end dates are flexible, but interns must commit to at least three months.

Interns will work at Highmark Mann’s offices in Center City Philadelphia and at the West Philadelphia venue for event support on nights and weekends. The schedule is based on the department’s needs and event calendar and varies weekly, although a schedule will be provided. Highmark Mann is happy to provide college or university credit documentation, though current enrollment is not required.

Apply Here

It is the policy of Highmark Mann Center for the Performing Arts to provide equal employment in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or discriminatory harassment because of race, color, religion, national origin, sex, age, disability, veteran status, pregnancy status, citizenship, marital status, sexual orientation, gender identity or any other characteristic protected by law.

Highmark Mann Center for the Performing Arts seeks an outgoing, motivated, and detail-oriented person for a Marketing Creative Services internship within Highmark Mann’s Marketing Department. This position requires an understanding of visual arts concepts and hands-on videography, photography, graphics, and editing/post-production skills. This role will assist in developing Highmark Mann's digital presence across multiple channels and requires a strong understanding of marketing concepts and excellent communication and organizational skills. This internship will report to the Marketing Department and provide additional administrative support. This is a paid internship for academic credit (if desired). 

Responsibilities:

• Assist the Director of Creative Services with high volume of graphic design projects across departments.
• Assist the Digital Media Services Coordinator with creating and managing content for digital screens.
• Assist in shooting high-quality photos and videos of select events, promotions, and concerts, including set-up and breakdown of equipment. 
• Conceptualize, produce, and edit multimedia content for website, social media, and marketing collateral.
• Import and catalog footage and design projects in shared asset drives for the Marketing Department.
• Categorize and organize assets within designated system according to guidelines.
• Estimate project timelines and produce deliverables in a fast-paced, ever-changing environment.
• Assist with on-site duties at concerts and events, including managing press photographers, promotions, social media, and other marketing responsibilities. These events will occur during nights and weekends at the Mann campus. 
• Attend and participate in weekly Marketing Department meetings. 
• Assist with planning and executing promotional activities and partnership activations in the office and on-site.
• Provide administrative support and carry out other marketing projects as needed.
• The responsibilities of this position may change based on the needs of the business.
   

Knowledge, Skills & Abilities: 

• Proven understanding of Adobe Creative Suite, especially Photoshop, InDesign, Illustrator, and Premiere.
• Ability to take direction well and adapt content according to brand guidelines and desired messaging. 
• Video and photo editing experience is a must. Please submit a portfolio that reflects your experience.
• Ability to provide own professional camera and equipment is a plus, but not required.
• Ability to work professionally with highly confidential information. 
• Proficiency in Microsoft Office programs, particularly Excel and Word; familiarity with Outlook, Teams, and SharePoint is a plus.
• Reliable transportation to and from the Highmark Mann's administrative offices in Center City Philadelphia and Highmark Mann's campus located separately in West Fairmount Park.
• Willingness to occasionally travel to off-site locations within the Greater Philadelphia area.
• Comfortable interacting with patrons and willing to provide customer service as needed.
• Communicative and highly organized.
• Interest in the non-profit sector and performing arts is a plus.
• Must be able to commit to 30 hours per week, including some nights, weekends, and irregular hours as driven by operational requirements. 
• COVID-19 vaccination will be required for this position, subject to legally valid exemptions.
   

This internship includes a $1,000 stipend, half of which is paid at the halfway point and the other half upon completion of the internship. To trigger the stipend payment, successful candidates must meet the time commitment criteria:

• Time commitment for the internship is 32 to 35 hours per week.
• Available May through August
• Start and end dates are flexible, but interns must commit to at least three months.

Interns will work at Highmark Mann’s offices in Center City Philadelphia and at the West Philadelphia venue for event support on nights and weekends. The schedule is based on the department’s needs and event calendar and varies weekly, although a schedule will be provided. Highmark Mann is happy to provide college or university credit documentation, though current enrollment is not required.

Apply Here

It is the policy of Highmark Mann Center for the Performing Arts to provide equal employment in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or discriminatory harassment because of race, color, religion, national origin, sex, age, disability, veteran status, pregnancy status, citizenship, marital status, sexual orientation, gender identity or any other characteristic protected by law.

Highmark Mann Center for the Performing Arts seeks a motivated, creative, and detail-oriented person for a Marketing internship opportunity. This role will assist in various marketing responsibilities and contribute to Highmark Mann's digital presence across multiple channels, requiring a strong understanding of marketing concepts and excellent communication and organizational skills. This internship will report to the Marketing Department and provide administrative support as needed. This is a paid internship for academic credit (if desired).

Responsibilities:

• Conceptualize and enact marketing strategies alongside the Marketing Department.
• Attend and participate in weekly Marketing Department meetings.
• Assist with planning and executing promotional activities and partnership activations in the office and on-site.
• Create and monitor calendar listings of Highmark Mann events and assist with other cross-promotional online efforts.
• Conceptualize, produce, and edit multimedia content for social channels.
• Conduct research into relevant topics supporting marketing initiatives.
• Conduct outreach to local businesses and potential partner organizations.
• Provide administrative support and update the Marketing Department’s digital databases and shared drives as needed.
• Compile physical and digital press mentions.
• Assist with copywriting and proofreading.
• Assist with on-site duties at concerts and events, including managing press photographers, promotions, social media, and other marketing responsibilities. These events will occur during nights and weekends at the campus. 
• The responsibilities of this role may change based on the needs of the business. 
   

Knowledge, Skills & Abilities: 

• Degree or pursuance of a degree in Marketing, Communications, Public Relations, Graphic Design, or related field
• Attention to detail with solid copywriting and proofreading skills
• Proficiency in Microsoft Office programs, particularly Excel and Word; familiarity with Outlook, Teams, and SharePoint a plus.
• Understanding of current marketing concepts, strategy, and best practices
• Familiarity with social media platforms and trends
• Comfortable interacting with patrons and willing to provide customer service as needed
• Communicative and highly organized
• Interest in the non-profit sector and performing arts is a plus.
• Must be able to travel between the administrative office to the campus/campus to the administrative office at own expense. 
• Must be able to commit to 32-35 hours per week, work nights, weekends, and irregular hours as driven by operational requirements. 
• COVID-19 vaccination will be required for this position subject to legally valid exemptions
   

This internship includes a $1,000 stipend, half of which is paid at the halfway point and the other half upon completion of the internship. To trigger the stipend payment, successful candidates must meet the time commitment criteria:

• Time commitment for the internship is 32 to 35 hours per week.
• Available June through August.
• Start and end dates are flexible, but interns must commit to at least three months.

Interns will work at Highmark Mann’s offices in Center City Philadelphia and at the West Philadelphia venue for event support on nights and weekends. The schedule is based on the department’s needs and event calendar and varies weekly, although a schedule will be provided. Highmark Mann is happy to provide college or university credit documentation, though current enrollment is not required.

Apply Here

It is the policy of Highmark Mann Center for the Performing Arts to provide equal employment in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or discriminatory harassment because of race, color, religion, national origin, sex, age, disability, veteran status, pregnancy status, citizenship, marital status, sexual orientation, gender identity or any other characteristic protected by law.

The Operations & Guest Services Intern will assist in identifying and providing solutions to real-time customer experience opportunities in an administrative setting and at Highmark Mann’s campus during select events. The ideal candidate has strong customer service experience and familiarity with Highmark Mann performance schedule. Working closely with the campus operations and administrative teams, this role will provide a hands-on learning opportunity for those looking for theater operations and hospitality experience.

Responsibilities:

• Provides outstanding customer service over the phone and in person during Highmark Mann events.
• Addresses customer requests.
• Assists in the coordination and execution of assigned Highmark Mann concerts, events, and meetings.
• Acts as front-of-house contact and greeter for the Crescendo Restaurant on nights when the restaurant is open. 
• Supports the on-campus Highmark Mann Encore Merchandise shop. 
• Provides office management support, which includes supply management, conference room scheduling, mail distribution, and check processing.
• Assists with the creation of meeting and reference materials. 
• Monitors and addresses questions directed to the Info@HighmarkMann.org email account.
• Conducts online research and data entry as needed.
• Responsibilities may change based on business realities. 
   

Knowledge, Skills & Abilities: 

• Proficiency in Microsoft Office Suite, especially Excel and Outlook preferred.
• Excellent interpersonal, problem-solving, and organizational skills.
• Experience interacting with patrons in person and via phone while maintaining a calm, friendly demeanor.
• A self-starter who can work independently and as part of a team.
• Must be able to move between the Highmark Mann’s administrative office and campus (public transportation/mileage is not reimbursed). 
• Must be able to commit to 25 - 30 hours per week, work nights, weekends, and irregular hours as driven by operational requirements. 
• COVID-19 vaccination will be required for this position, subject to legally valid exemptions.
   

This internship includes a $1,000 stipend, half of which is paid at the halfway point (on or around July 18th) and the other half upon completion of the internship (on or around September 5th). To trigger the stipend payment, successful candidates must meet the time commitment criteria:

• Time commitment for the internship is 25 to 30 hours per week.
• May 1st through August 31st (though availability during September is preferred). 
• Start and end dates are flexible, but interns must commit to at least three months.

Interns will work primarily at the Highmark Mann’s offices in Center City Philadelphia, with event support on nights and weekends at the venue in West Philadelphia. Highmark Mann is happy to provide college or university credit documentation, though current enrollment is not required.

Apply Here

It is the policy of Highmark Mann Center for the Performing Arts to provide equal employment in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or discriminatory harassment because of race, color, religion, national origin, sex, age, disability, veteran status, pregnancy status, citizenship, marital status, sexual orientation, gender identity or any other characteristic protected by law.