The Security Manager leads the planning, coordination, and execution of security operations across the Highmark Mann Center campus, ensuring a safe, welcoming, and well-managed environment for audiences, artists, staff, and partners.

This role oversees day-to-day campus and event security operations, supervising security personnel, managing security systems and protocols, and coordinating closely with internal teams to support the smooth and secure delivery of performances and public events. The Security Manager plays a critical leadership role in maintaining a safe venue environment while contributing to the exceptional guest experience that defines Highmark Mann.

The position is responsible for managing security staff during both routine campus operations and large-scale live events, (up to 12,500 guests), administering access control and security technologies, maintaining emergency response procedures and incident documentation, and continuously strengthening the organization’s safety practices.

Working in close collaboration with Event Operations, Facilities, and Guest Services, the Security Manager ensures that security planning and execution align with operational needs while upholding Highmark Mann's commitment to safety, professionalism, and hospitality.

This position reports to the Vice President & General Manager.

Primary Responsibilities:

• Security Personnel Management
  • Leads the hiring, scheduling, training, and performance management of seasonal campus security personnel.
  • Supports the recruitment and onboarding of seasonal event security personnel.
• Event Security Operations
  • Maintains an on-site presence during campus events to oversee security operations and ensure the security program meets established safety objectives and operational expectations.
  • With event operations staff, oversees the deployment and staffing of event security personnel and contracted law enforcement during concerts, festivals, and public programs based on event size, risk profile, and operational requirements.
  • Serve as the primary on-site point of contact for all contracted law enforcement personnel during events.
• Security Systems and Access Control
  • Serves as operational administrator for security systems including CCTV systems, access control systems, key control programs, and drone detection systems.
  • Coordinates maintenance, repairs, and vendor support for security systems as needed.
  • Ensures security systems are functioning properly during events and routine operations.
  • Maintains inventory of security equipment, including magnetometers, screening equipment, and related security supplies and accessories.
  • With the Front of House Operations Manager, oversees the campus security credential program.

Other Responsibilities:

• Maintains and updates building and event security operating manuals, logs, and documentation.
• With Law Enforcement Liaison, participates in emergency preparedness planning, capital planning, and operational readiness initiatives.
• Prepares incident documentation and coordinates follow-up actions when necessary.
• Maintains regular office hours during the offseason to support campus security operations and ensures access control standards are maintained.
• The responsibilities of this role may change in accordance with the needs of the business. 

Knowledge, Skills, and Abilities:

• Security Operations & Event Safety
  • Strong knowledge of modern security operations, including venue and campus security, event security planning, and crowd management practices.
  • Understanding of risk assessment, incident prevention strategies, and emergency response procedures in public assembly environments.
  • Familiarity with coordinating security operations for large public events such as concerts, festivals, or community programs.
  • Knowledge of security protocols related to guest screening, magnetometer operations, access control, and perimeter security.
• Leadership & Personnel Management
  • Ability to supervise, train, and evaluate security personnel while maintaining a professional and service-oriented team culture.
  • Experience coordinating seasonal or event-based staff in a fast-paced environment.
  • Strong leadership and decision-making skills, particularly during high-pressure or time-sensitive situations.
  • Ability to communicate expectations clearly and ensure compliance with established security procedures.
• Security Technology & Systems
  • Working knowledge of security technologies, including CCTV systems, access control platforms, alarm systems, and related monitoring tools.
  • Experience administering security systems and coordinating with vendors for maintenance and troubleshooting.
  • Ability to manage equipment inventories and ensure operational readiness of security hardware used during events.
• Collaboration & Communication
  • Strong interpersonal and communication skills with the ability to collaborate effectively across departments, including event operations, facilities, and guest services.
  • Experience serving as a liaison with external partners such as law enforcement, emergency services, and contracted security vendors.
  • Ability to prepare clear incident reports and maintain accurate operational documentation.
• Planning & Operational Readiness
  • Ability to develop, maintain, and implement security procedures, operating manuals, and emergency response plans.
  • Strong organizational skills with the ability to manage multiple operational priorities across both routine campus activity and large-scale events.
  • Sound judgment and the ability to assess risk and respond appropriately in dynamic operational environments.

Qualifications

• 5+ years of experience in security operations, law enforcement, venue security, or related field.
• Prior supervisory or management experience preferred.
• Experience working in live events, performing arts venues, stadiums, or large public facilities strongly preferred.
• Familiarity with security technologies such as CCTV and access control systems
• CPR/AED and First Aid certification (or ability to obtain).

Work Environment
This position operates in a dynamic live-event environment that includes both routine campus operations and large public performances. The Security Manager should be comfortable working outdoors, managing security operations during evening and weekend events, and making real-time decisions in fast-paced operational settings.

During the active performance season, the role maintains an on-site presence during events to oversee security personnel and coordinate with operational teams and law enforcement partners.

During the off-season, the position focuses on planning, documentation, system management, and operational readiness for the upcoming performance season.

Apply Here

WHO ARE YOU?
You are organized, detail-oriented, and passionate about delivering elevated guest experiences. You thrive in live event environments and enjoy being hands-on in the venue. You have a natural ability to lead and support front-line teams, value thoughtful training and service standards, and look for ways to improve how premium spaces operate. You enjoy collaborating with venue partners, bringing fresh ideas to the table, and using feedback and performance insights to continuously enhance the lounge experience. If you love live music, hospitality, and being at the heart of the action, this Live Nation role is for you.

THE JOB:
The Premium Lounge Host Supervisor in conjunction with the Ancillary Manager, oversees the guest experience within the lounge, ensuring every visitor receives attentive, elevated, and seamless service. This role acts as the central point of coordination along with the Ancillary Manager, between guests, staff, and venue partners throughout the event occasionally serving as the primary on-site leader.

In tandem with the Ancillary Manager, the Premium Lounge Host Supervisor is responsible for supervising and directing lounge staff, ensuring service standards, presentation, and guest engagement consistently meets elevated expectations. This includes managing staff assignments, monitoring performance, and providing real-time guidance to maintain a polished, welcoming, and efficient lounge environment. The supervisor also liaises closely with the Ticket Office to coordinate guest access, resolve ticketing or credential issues, and ensure smooth entry for VIPs and donors.

In addition to overseeing the day-of event experience, the Premium Lounge Host Supervisor is responsible for completing post-event reporting for management, including staffing notes, guest feedback, operational challenges, and opportunities for improvement. Through thoughtful leadership, proactive communication, and elevated hospitality, this role plays a key part in strengthening guest loyalty, enhancing the premium experience, and supporting the overall success of each event.

WHAT THIS ROLE WILL DO:

• Lounge Operations & Event Coordination:
  • In conjunction with the Ancillary Manager, oversee all pre-event lounge setup, ensuring space is fully prepared, stocked, and presented to premium standards prior to guest arrival
  • Work closely with the Ancillary Manager on event updates, guest lists, access changes, and lounge protocols
  • Assist Ancillary Manager with training, coaching, and supporting lounge staff, reinforcing service standards, operational procedures, and guest engagement expectations
  • Assist with post-event breakdown and cleanup as necessary
  • Update Ancillary Manager on any staffing notes, guest feedback, issues encountered, and recommendations for future improvement to include in post-event recaps
• Guest Interaction & Service:
  • Oversee guest arrival and credential verification, ensuring proper access and smooth flow into the lounge
  • Supervise and support staff in delivering attentive, personalized service to all guests throughout the event
  • In conjunction with the Ancillary Manager serve as the escalation point for lounge and venue related inquiries, using in-depth knowledge of the venue, amenities, food and beverage offerings, and key locations to resolve guest concerns and ensure a consistently elevated experience
• Safety & Security:
  • Oversee and maintain a safe, welcoming environment for guests within the lounge and surrounding access areas throughout the event
  • Ensure lounge equipment, décor, and electronic devices are handled only by authorized staff, providing guidance and enforcement as needed
  • Supervise staff to uphold security protocols, proactively addressing potential risks or guest issues to maintain a well-managed space
  • Serve as the point of escalation for safety or security concerns, coordinating with Ancillary Manager, venue security and management when necessary

WHAT THIS PERSON WILL BRING:

• At least 1+ years’ experience working in customer service, hospitality, or a related field. VIP client and high-profile experience is preferred.
• Excellent guest service skills 
• Excellent team building skills 
• Ability to communicate with all levels of leadership 
• Ability to build relationships with diverse groups of people 
• On site knowledge of venue products and revenue opportunities  
• Innovative and creative 
• Assist Ancillary Team with upselling of events, merchandise and services 
• In conjunction with Ancillary Manager, maintain inventory of ancillary products throughout the season Must have daytime and evening availability on weekdays and weekends 
• Love of being in our venues, with our Crew Members.  
• Must be able to stand and walk for long periods of time, outdoors, in all weather conditions 
• Must be able to lift up to 25 pounds 

• Other duties as assigned 

  Apply Here

About The Role
The Premium Lounge Host serves as the dedicated concierge for guests within the lounge, acting as their primary point of contact throughout the event. This role delivers refined, personalized service designed to make every guest feel welcomed, valued, and impeccably cared for with special attention given to donors and VIP guests.

The Premium Lounge Host is responsible for maintaining an exceptional lounge environment. Ensuring the space remains polished, comfortable, and inviting at all times is a main priority. Anticipating guest needs, resolving requests with ease, and creating seamless, memorable experiences are at the heart of this position.

Through thoughtful hospitality and elevated service, this role plays a key role in building loyalty, enhancing the premium experience, and encouraging guests to return.

Responsibilities:

• Guest Interaction and Service:
  • Welcome guests upon arrival, verifying proper credentials for access  
  • Deliver attentive, personalized service to guests throughout the event
  • Serve as the primary point of contact for lounge and venue related inquiries, demonstrating thorough knowledge of the venue, available amenities, food and beverage offerings, and key locations, while addressing guest requests and concerns with professionalism and care
• Set-Up & Break Down:
  • Assist with setup and breakdown of lounge décor, restroom amenities, electronic devices, and signage
  • Ensure ticket scanners are in hand, correctly assigned, and in working order
  • Monitor lounge throughout the event to ensure guest comfort, cleanliness, and overall presentation
  • Perform additional duties assigned by supervisors or management to support seamless lounge operations
• Safety & Security:
  • Maintain a safe and welcoming environment for guests within the lounge and surrounding access areas throughout the event
  • Ensure only authorized personnel handle lounge equipment, décor, and electronic devices
  • Uphold a secure, well-managed space through consistent awareness, supervision and proactive guest support

Skills & Qualifications:

• Experience: At least 1+ years’ experience working in customer service, hospitality, or a related field. VIP client and high-profile experience is preferred.
• Education: A minimum bachelor’s degree is required. Applicants must be over 18+ years.
• Interpersonal Skills: Excellent communication and interpersonal skills to interact effectively with guests and other team members.
• Flexibility: Willingness to work irregular hours and late nights as well as weekend and holiday availability.
• Physical Demand: This position requires you to be on your feet and lift up to 30 pounds. Work is in a fast-paced and outdoor environment in all weather conditions with large crowds.
• Background Check: This job requires you to accept a background check be performed.

Apply Here

The Operations & Guest Services Intern will assist in identifying and providing solutions to real-time customer experience opportunities in an administrative setting and at Highmark Mann’s campus during select events. The ideal candidate has strong customer service experience and familiarity with Highmark Mann performance schedule. Working closely with the campus operations and administrative teams, this role will provide a hands-on learning opportunity for those looking for theater operations and hospitality experience.

Responsibilities:

• Provides outstanding customer service over the phone and in person during Highmark Mann events.
• Addresses customer requests.
• Assists in the coordination and execution of assigned Highmark Mann concerts, events, and meetings.
• Acts as front-of-house contact and greeter for the Crescendo Restaurant on nights when the restaurant is open. 
• Supports the on-campus Highmark Mann Encore Merchandise shop. 
• Provides office management support, which includes supply management, conference room scheduling, mail distribution, and check processing.
• Assists with the creation of meeting and reference materials. 
• Monitors and addresses questions directed to the Info@HighmarkMann.org email account.
• Conducts online research and data entry as needed.
• Responsibilities may change based on business realities. 
   

Knowledge, Skills & Abilities: 

• Proficiency in Microsoft Office Suite, especially Excel and Outlook preferred.
• Excellent interpersonal, problem-solving, and organizational skills.
• Experience interacting with patrons in person and via phone while maintaining a calm, friendly demeanor.
• A self-starter who can work independently and as part of a team.
• Must be able to move between the Highmark Mann’s administrative office and campus (public transportation/mileage is not reimbursed). 
• Must be able to commit to 25 - 30 hours per week, work nights, weekends, and irregular hours as driven by operational requirements. 
• COVID-19 vaccination will be required for this position, subject to legally valid exemptions.
   

This internship includes a $1,000 stipend, half of which is paid at the halfway point (on or around July 18th) and the other half upon completion of the internship (on or around September 5th). To trigger the stipend payment, successful candidates must meet the time commitment criteria:

• Time commitment for the internship is 25 to 30 hours per week.
• May 1st through August 31st (though availability during September is preferred). 
• Start and end dates are flexible, but interns must commit to at least three months.

Interns will work primarily at the Highmark Mann’s offices in Center City Philadelphia, with event support on nights and weekends at the venue in West Philadelphia. Highmark Mann is happy to provide college or university credit documentation, though current enrollment is not required.

Apply Here

It is the policy of Highmark Mann Center for the Performing Arts to provide equal employment in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or discriminatory harassment because of race, color, religion, national origin, sex, age, disability, veteran status, pregnancy status, citizenship, marital status, sexual orientation, gender identity or any other characteristic protected by law.